Return Policy

Return & Refund Policy

At ComWarm, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

30-Day Return Window

You can request a return within 30 days of receiving your order.

To be eligible, the item must be:

• 
  Unused and in its original condition
  
• 
  In the original packaging
  
• 
  With all accessories included (if applicable)
  

Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons:

• 
  Personal care items
  
• 
  Intimate products
  
• 
  Items marked as final sale
  

How to Start a Return

To begin the return process, please contact us at:

📧 support@comwarm.shop

Include:

• 
  Your order number
  
• 
  The reason for the return
  
• 
  Photos (if the item arrived damaged or defective)
  

Our team will review your request and provide instructions.

Damaged or Defective Items

If your product arrives damaged or not as described, let us know within 7 days of delivery.

We will offer:

• 
  A replacement, or
  
• 
  A full refund
  
  — at no extra cost to you.
  

Refund Processing Time

Once your return is approved and the item is received back:

• 
  Refunds are issued to your original payment method
  
• 
  Processing usually takes 3–7 business days, depending on your bank or payment provider
  

Order Cancellations

Orders can be canceled before they are processed or shipped.

Once shipped, the order must follow the standard return process.