Shipping Policy

Thank you for shopping at ComWarm. We work hard to ensure your order arrives safely and on time.
Please read the details below to understand how shipping works at comwarm.shop.

1. Processing Time

Orders are processed within 1–3 business days after payment is confirmed.
During peak seasons or sales, processing may take slightly longer.

Processing time does not include weekends or holidays.

2. Shipping Time

Delivery times vary depending on your location.
Typical shipping time is:

  • 7–15 business days for most regions

  • 10–20 business days for remote areas

Please note: once a package is shipped, delivery times depend on the carrier and customs clearance.

3. Tracking Information

Once your order has been shipped, you will receive a tracking number via email.
You can track your order through our Track Order page or using the carrier’s website.

If you didn’t receive tracking details after the expected processing time, contact us at support@comwarm.shop.

4. Shipping Fees

Shipping costs are calculated at checkout based on your location and the products in your order.
Any applicable taxes, duties, or customs fees are the responsibility of the customer.

5. Incorrect Addresses

Please double-check your shipping address before placing an order.
We are not responsible for orders delivered to:

  • Incorrect addresses

  • Unclaimed parcels

  • Lost packages due to customer mistakes

If you made an error, contact us immediately. If the order hasn’t shipped yet, we can correct it.

6. Lost or Delayed Packages

If your package appears lost or significantly delayed:

  • Email us at support@comwarm.shop

  • We will contact the carrier and investigate

  • If confirmed lost, we will issue a replacement or refund

7. International Shipping

We ship to many countries worldwide.
International orders may face:

  • Longer delivery times

  • Customs inspections

  • Import duties or taxes

These charges are the customer’s responsibility.

8. Order Splitting

If your order contains multiple items, they may be shipped separately depending on warehouse availability.
You will receive tracking for each shipment.

9. Contact Us

If you have any questions about shipping or need help with your order, reach out to us:
📧 support@comwarm.shop